• Shipping & Delivery: Free shipping is available on all orders placed in India. 
• Standard Shipping: All items are delivered within 7-10 working days.
• For all orders shipped out, we adhere to an exchange/store credit policy only (no refund).
• No Exchange or Return on Custom made orders.
• For further information, please refer to our Shipping Policy and Return Policy.

How may I get assistance with my online order?

Please contact Thee Modern Roots by email or telephone at 9910033680, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m. IST.

How long will delivery take?

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. IST to ship the same day unless an item is subject to a shipping delay. Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.

Express deliveries are available only in Delhi, NCR with a fee of 300 INR. 

Will my order be gift-wrapped?

Your purchases are delivered in a beige-toned box with a Thank-you card from our end. Please contact us by email or telephone at 9910033680 to add a Paper Bag and ribbons after placing your order.  An Invoice without the price tag can also be issued.

Which means of payment are accepted by theemodernroots.com?

You can pay for your purchases with Razorpay Secure ( credit card, debit card, or UPI). COD (cash on delivery) is also available. International payments are accepted via PayPal. 

How do I return or exchange an item ordered?

Your order is eligible for exchange only and will be accepted returned in original condition and packaging, within fifteen (15) days from the delivery date. 

If you wish to exchange an item received as a gift, you may choose an item(s) of equal value. Please contact us, Customer Service will do the needful.

How long will my refund take?

Since we are a homegrown brand, a refund is not what we encourage, but we do offer an exchange policy that is valid for a period of 6 months. 

How do I care for my product?

Maintaining your product involves mindful care and storage. To prevent wrinkles and creases, store them flat or rolled, avoiding hanging to hold their shape. Regular rotation in your collection and proper storage in a cool, dry place will ensure your products remain exquisite and elegant for years to come.

How do I clean my product?

We recommend that you avoid washing your scarves/ stoles/ dupatta/ saree/ pocket square and instead entrust them to your dry cleaner, who will clean them professionally and pay careful attention to their hand-rolled edges. Also, remember that any printing on silk may be damaged by the rain.

How do I pick or style my product?

We are more than pleased to help you pick your product and there are different ways to style your product, whether it is a Saree, Dupatta, Scarf or Pocket square. For detailed Step by step methods or various style tips please check out our Blog section or follow our YouTube and Instagram page.

How do I opt for customization? 

The customization tab is available for all the categories in their respective  product pages where customization is possible. For products without the customization tab or if extra customization is needed please contact customer care for further assistance.